House of Mystique Boutique & Showroom now open Wednesday-Saturday 1071 Columbia Drive Suite 200 Decatur GA 30030. For in-store pick-up use code: FREE-SHIP
House of Mystique Boutique & Showroom now open Wednesday-Saturday 1071 Columbia Drive Suite 200 Decatur GA 30030. For in-store pick-up use code: FREE-SHIP
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Terms & Conditions

Privacy Policy:

When you purchase from our store, as part of the buying/selling process, we collect your personal information such as your name, address, and email address. 
When you provide us with your personal information to complete transactions, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for those purposes only. 

House of Mystique may disclose the information we receive from and about you to respond to judicial process and provide information to law enforcement agencies in accordance with applicable law. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, or to avoid injury to our rights or the rights of any other person.  

All payments are managed via PayPal, a secured portal that will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we ask that you read their specific privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

 Service:

To contact customer service, please call our Customer Service Department at 888.571.6116 Monday-Friday 9 A.M.- 6 P.M. (EST) or send an email anytime to info@houseofmystique.com and we will respond within 24 hours. Please have order number and all pertinent information needed if inquiry applies to orders. 

For all questions, compliments, or complaints please send a detailed message via email to info@houseofmystique.com. 

Order Processing:

Please review the contents of your orders before you select payment to avoid potential issues that may not be adjusted. If changes need to be made once order has been submitted, please contact us immediately. 

Charge tax is based on Georgia sales tax of 7.0%.

 

All personal information including name, email address, billing, and delivery address is securely stored and will not be disclosed unless required by law or a violation of our terms of services. We do not sell or trade your information with anyone under any circumstance.  

After your payment is authorized and verified, processing time can take up to 24 hours. Please check your email if your order has not been processed within 24 hours, we may need additional information to proceed. 

Your order processing may be delayed an additional business day if for some reason we are unable to process your order due to inaccurate/incomplete shipping information or further verification is needed. 

YOU DO NOT NEED A PAYPAL ACCOUNT TO CHECKOUT, YOU CAN CHECKOUT AS A GUEST. 

Shipping:

All products ship out of Atlanta, Georgia within 2-3 business days once order is received. You should receive your package anywhere between 5-10 business days after placing your order unless otherwise stated in the product description. 

All orders are shipped through USPS.

For expedited shipping, please email info@houseofmystique.com

To track your order you will receive a shipping notification email that will provide you of the carrier we've used to track your order along with a tracking number.

Please Note: Any orders placed on Friday after 6:00pm, Saturday, or Sunday are processed the following business day.

 

Returns/Exchanges:

Unfortunately there are no refunds, only exchanges and/or store credit (Unless you received the wrong item or item is damaged).

Sale items and jewelry are FINAL SALES!

You have 10 days after receiving your order for all exchanges and/or store credits. Your item must be unused, unworn, undamaged and in the same condition that you received it. Items must be in the original packaging along with a copy of your invoice. Once your return is received and inspected, we will send you an email with a notification status of an approval or a denial. If approved, you will receive a credit or exchange of the exact amount of your purchased item including taxes, discounts, etc. 

 

Return address is:

 

House of Mystique, LLC

5165 Barrington Trace Drive SW 

Atlanta GA 30331